[331 words] The Houston Airport had a problem. Over and over, a major complaint from its customers was that they had to wait too long for their bags after the flight. So the executives worked to address the issue. They added new staff, streamlined the process and were able cut wait time from as long as 30 minutes in some cases to an average of only 8 minutes. Still complaint kept pouring in. They did everything they could to shrink the time, but 8 minutes was about as fast as they were going to get. Yet irate customers still bemoaned…

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